Intraorganizational Conflicts Essay

In the discourse about the assessment and management of intraorganizational conflict within an organization, Jessica Katz Jameson underscores the various facets of these conflicts. These include the sources of conflict, their characteristics, the management strategies and the desired outcomes. However, of interest here is how the author characterizes the sources of these conflicts. In this presentation, an attempt to unveil the characterization of the sources of conflict without examining the attributes and the form taken by the conflicts is an effort in futility. According to Jameson (1999), conflicts arise when interdependent parties have very unlike and incompatible mindsets and interests. Intraorganizational conflicts take different forms depending on the source Sources of Informal Conflicts. Informal conflicts take the form of informal arguments or differences in points of view and opinions between co-workers, employees and supervisors, between factions within an organization or even interdepartmental Conflicts. Informal conflicts occur mainly due to differing values, beliefs, opinions as well as perception regarding to how work should be accomplished (Jameson 1999). Shapiro and Rosen (as cited in Jameson, 1999) further categorized informal conflicts as those whose sources are relational differences and those that arise from differences in opinions as to how tasks ought to be carried out. Relational differences include personal differences between members of an organization or differences in opinion regarding to leadership style. Task conflict on the hand has to do with differences in matters regarding to authority and/or responsibilities as well as differences in perception and interpretation various issues. Others[1] have utilized words such as subjective conflicts and objective conflicts in trying to categorize various forms of conflicts. Sources of formal conflicts. Formal conflicts are of a different dimension. They are characterized by formal complaints about such issues as: Contravention of human rights within an organization or policy violations. In several instances, formal conflicts result in legal action usually by an employee against an organization. Formal conflicts occur due to issues regarding to dismissal, benefits, absentee policies, safety standards, discrimination, rules and regulations of work and promotions. Employees feel that they are not being treated fairly. Formal conflicts have been a subject of much interest in recent times due to the rising number of costly court cases between the employees and organizations. Question 2. Is it important or necessary in an organization to understand the sources of conflict within an organization, as we have an autocratic structure that can impose a resolution? Understanding the sources of conflict within an organization is important because of the following reasons: a) It can help in unearthing potential conflicts before they happen. Usually conflicts do not just happen but follow a distinct pattern that can be detected by knowledgeable persons. Early detection would allow for action that would ensure that the conflict never gets out of hand. This would result in saving the parties involved time money and misery. b) It assists the disputants, managers and third parties involved in selecting the most suitable method of resolving particular conflicts. An imposed resolution may serve an important purpose in a conflict resolution but may fail to achieve the most satisfying solution for the parties involved. There are differing concerns and interests that form the conflict resolution goals for the parties and these have to be put into consideration when seeking a resolution strategy. Some of these interests include: Cost reduction, timeliness, privacy and confidentiality, fairness, maintaining relations and establishing a precedent. These concerns may not be adequately addressed if a resolution has to come from an autocratic authority with an own interest and concern. c) Autocratic Structure of conflict resolution would be of little use in formal conflicts that are likely to result in litigation. Litigation is an undesired outcome due to the costs incurred by either party (time and money); especially depending on the way the judgment goes. Litigation has served to increase the need for dispute systems within organizations. d)Â   Understanding the sources of conflict within an organization assists in the development of effective organizational conflict management. This creates a conducive work environment and reduces work related stress. This would in turn have a positive effect on employee satisfaction and productivity. Understanding sources of conflict should thus be a goal that is pursued by all members within an organization.